Privacy Policy

Welcome to our website at (the “website”).

This website is owned by iSparkle (Pty) Ltd, with registration number 2013/106705/07, situated at 1 Kramer Road, Bedfordview, Johannesburg, 2007. Throughout this website, “its”, “we”, “our”, and “twentyplus” refer to iSparkle and to all legal entities within the iSparkle Group.

We reserve the right to amend these Terms and Conditions (the “Terms”) continuously and we therefore advise you (“you”, “your”, “the customer”) to read them regularly.

By accessing and browsing this website, customers accept these Terms and Conditions without limitation or qualification. Please read the Terms and Conditions carefully.

Use of this website is exclusively at the sole risk of you, the customer. We are not responsible if the information on this website is inaccurate or incomplete. Any reliance upon the material of this website shall be at your own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.

If you are uncertain about information on any item, product or product information which is advertised on this website, please send an email to and we will gladly assist you. We confirm that we will take all reasonable steps to resolve your query and provide you with a response within 2 (two) working days from the date that you lodged the query.


Online Prices, Pricing, Delivery Fee and Product Availability

We will take all reasonable care to ensure that all details, descriptions and prices of products reflected on the website are accurate at the time when the relevant information was entered onto the system.

We may amend our prices from time to time without prior notice and for any reason whatsoever.

We reserve the right not to honour any incorrect offers represented on the website made by genuine human or system error. Errors and omissions are specifically excluded.

All prices will be quoted in South African Rand (ZAR) and include Value-Added Tax (VAT) at the prevailing rate, which is currently 15%.

An additional delivery fee will be charged per parcel for courier depending on where the delivery address is situated. For high-value items, we may ask you to pay an extra fee, to cover the costs of secure shipping.

You are obliged to provide detailed and correct delivery information. If an order is returned to us due to the courier service not being able to complete the delivery for any reason, you shall be responsible for the repeat delivery costs.

The prices displayed on the website are only valid in South Africa.

Special promotions may be limited to separate offer conditions and stipulations.

We reserve the right to change the products offered on the website at any time without notice and to limit the number of items that may be purchased per customer. We shall not be liable for a lack of items in stock or for products not being available. 

For all of our prices and products, we reserve the right to make adjustments due to errors in advertisements, currency fluctuations, product discontinuation, changing market conditions, manufacturer price changes and other intervening circumstances.

Orders, Payment and Delivery of Order

We must receive payment in its entirety for the full price quoted on the items at checkout before an order can be confirmed and accepted. Purchases are only shipped once payment has been made by you and received by us in full.

We reserve the right to refuse and/or cancel an order. If we do cancel an order, the customer will be notified by email or telephone, and the customer’s credit card will be re-credited as soon as reasonably possible. We shall not be obliged to offer any additional compensation.

Once we have confirmed and accepted your order, a legally binding contract is entered into between us.

Your entire order will ship together as soon as all items are ready for shipping. 

Once your purchase has been shipped you will be emailed a tracking number and your parcel should arrive at your nominated delivery address within 7 to 10 working days after dispatch. You can track your order’s progress here:

All orders will require a signature on delivery.

We only ship orders Mondays to Fridays, 09h00 to 17h00, and do not operate over weekends and/or Public Holidays.

We accept most major credit cards. Payment may be made via Visa, MasterCard, Diners Club or American Express cards or by bank transfer into iSparkle’s bank account, the details of which will be provided on request. Card transactions will be acquired via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no card details are stored on the website. Users may go to to view their security certificate and security policy.

Lay-By: How does Lay-By work? (our “Lay-by Terms”)

Lay-by” means a facility in your name, where we reserve item(s) (the “items”) that you have chosen and which you pay for in instalments over a fixed period of time while we hold such items, as regulated by the Consumer Protection Act 68 of 2008 (“CPA”).

Identification documents may be required by us from you for verification upon placing your order and requesting to purchase any items on lay-by (the “Lay-by Arrangement”).

Customers entering into a Lay-by Arrangement must be over the age of 18 years.

You agree (i) to buy the items on lay-by; (ii) to pay for the items by making regular deposits until payment of the full purchase price; and (iii) that this Lay-by Arrangement represents the entire agreement between you and us.

You understand and agree that you will not become the owner of the items until you have paid the full purchase price for the items on or before the End Date.

Until the purchase price has been paid and received in full by us, the items remain our property.

At our sole discretion certain items may not qualify for purchase as lay-by goods.

Lay-bys may be excluded from certain promotions, such as one-day deals, Black Friday deals as well as specific offers where limited quantities apply.

20% minimum spend per item is required.

The item bought on lay-by is bought at the agreed purchase price. We shall not increase the purchase price payable by you; or recover from you any amount in addition to the purchase price of the items. There is zero interest on the items during the lay-by payment cycle.

However, please note: If the VAT rate in relation to the items reserved for you in terms of the Lay-by Arrangement changes at any time before the full purchase price is paid by you, we will be entitled to recover the VAT increase from you prior to delivery of the items.

The Lay-by Arrangement will state the date when the Lay-by Arrangement begins (the “Commencement Date”).

A minimum upfront deposit of 20% of the purchase price is required and payable immediately.

An end date must be agreed upon and stipulated in the Lay-by Arrangement (the “End Date”).

The total period of the lay-by shall not be longer than 4 months from the Commencement Date. We may decide to change these periods at our sole discretion.

You may choose to pay at more regular intervals and higher amounts than set out in the Lay-by Arrangement.

You must pay the purchase price in full on or before the End Date. All amounts must be deposited via a direct payment (EFT) into our nominated bank account.

  1. You must use your unique invoice number as a reference for your payment.
  2. You will receive an account statement for each payment made plus an updated monthly statement via email or SMS. It is your responsibility to check the correctness of this statement and inform us within 7 days of receipt if you believe that the statement is incorrect.
  3. Your items will be shipped to you within 7-10 business days from final payment date.
  4. We reserve the right to charge you for shipping.

Lay-by Arrangement Cancellation; Cancellation Penalty:

  1. Should you cancel this Lay-by Arrangement before you finished paying, you must notify us in writing either by handing in a letter or via email.
  2. If you cancel the lay-by before paying for the items in full, a 1% cancellation penalty on the full purchase price shall be charged (“the Cancellation Penalty”).
  3. If you fail to pay for the items in full within 5 (five) business days after the lay-by End Date (i.e. at the end of the agreed upon lay-by payment cycle) we will cancel the lay-by and charge you the Cancellation Penalty.
  4. We will cancel the lay-by if you fail to comply with these Lay-by Terms.
  5. If the lay-by is cancelled as per (i) to (iv) above, we will refund, to you upon request, the amount you have paid under the said Lay-by Arrangement after deducting an administration fee (where applicable) and the maximum cancellation penalty of 1% of the full purchase price of the item.
  6. We will not charge a Cancellation Penalty if sufficient proof is made available to us that your failure to complete payment was due to death or your hospitalization.
  7. We may give you notice in respect of cancellation of a lay-by by e-mail or SMS to the email address or cell phone number you have provided to us.

Items purchased in terms of our Lay-by Arrangement are subject to our Returns Policy.

We reserve the right to cancel this Lay-by Arrangement should we at any time discover that the items do not meet our quality, safety, hygiene and/or brand standards and in such case we will cancel the lay-by and give you a full refund of all amounts paid in lieu of these items.

If you have any queries about our Lay-by Terms, please contact us:

Customer Care Line +27 10 020 2030 or email us

Refunds and Returns

The provision of goods and services by us is subject to availability.

In cases of unavailability, we will refund the customer in full within 7 (seven) business days.

Any items ordered from our website can be returned unworn, unused, undamaged and in its original packaging, within 7 (seven) business days of receipt. The 7-day period starts on the day after the items were delivered to the delivery address stipulated by you.

Cancellation of orders by the customer will attract a 5% administration fee. We will offer you a store credit for the item. The purchase price is the amount you paid for the item and does not include any delivery costs.

We will not accept returns on any items that have been worn, used, damaged, have had their security tags removed, or are not in their original packaging. Bespoke items, special order items, customized items, earrings (for hygiene reasons) and all items bought on sale cannot be returned or exchanged under any circumstances.

You can find additional information and assistance in returning items that have been ordered under our “Refunds & Return Policy”.

Privacy Policy

Any and all material or personal information sent to our website is subject to the iSparkle “Privacy Policy”. Please note that when you agree to these Terms you will be deemed also to have read, understood and agreed to our Privacy Policy in its entirety.

Ownership, Intellectual Property and Copyright

All content on our website, including any material, information, data, software, icons, text, graphics, layouts, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs, photos and service marks which are displayed on or incorporated in the website are protected by law, including but not limited to copyright and trademark law. The website content is the property of iSparkle, its advertisers and/or sponsors and/or is licensed to us.

You will not acquire any right, title or interest in or to the website or the website content. Any use, distribution or reproduction of the website content is prohibited unless expressly authorised in terms of these Terms or otherwise provided for in law.

No Warranties; No Liability

While we make our best efforts to include accurate and up to date information on the website, we give no warranties and make no representations with respect to the content of the website, which is provided “as is”.

To the fullest extent permitted by law, we shall not be liable in any manner for direct, indirect, incidental, consequential, loss of data, income or profit, punitive damages and/or claims of third parties resulting from the use of, access to, or inability to use the information and/or the products offered on the website or any damages arising out of or in connection with the use of the website.

Furthermore, we assume no responsibility and shall not be liable for any damages to or viruses that may infect your computer equipment or other property on account of your access to, use of or browsing in the website or your downloading of information from the website.

We do not guarantee that this website will be available all the time or at any specific time.

We reserve the right to withdraw or modify this website at any time.

If you are dissatisfied with the website, your sole remedy is to discontinue using the website.

Links to Third Party Sites

We may provide hyperlinks to websites not controlled by us (“Third Party Sites”) and such hyperlinks do not imply any endorsement, agreement on or support of the content, products and/or services of such Third Party Sites.

We do not editorially control the content, products and/or services on Third Party Sites and shall not be liable, in any manner whatsoever, for the access to, inability to access, use and inability to use or content available on or through Third Party Sites.

We do not endorse any third party content and can make no guarantee as to its accuracy or completeness.  Customers use these Third Party Sites and content at their own risk.

Entire Agreement and Severability

These Terms constitute the entire agreement between us and you with regard to the subject matter herein and shall take precedence over any disclaimers and/or legal notices attached to any communications and/or postings received by us from you.

Any failure by us to exercise or enforce any right or provision shall in no way constitute a waiver of such right or provision.

If any term or condition detailed herein is found unenforceable or invalid for any reason, such term(s) or condition(s) shall be severable from the remaining terms and conditions. The remaining terms and conditions shall remain enforceable and applicable.

Force Majeure

Should we be prevented and/or hindered from performing an obligation and/or fulfilling any of our obligations to you as a result of an event beyond our reasonable control and through no fault or negligence on our part, then those obligations will be deemed to have been suspended to the extent that and for as long as we are prevented and/or hindered from fulfilling them, and your corresponding obligations will be suspended to the corresponding event.

We shall not be liable for a failure to perform any of our obligations if we prove:

  1. that the failure was due to a Force Majeure Event beyond our control;
  2. that we could not reasonably be expected to have taken the Force Majeure Event and its effects upon our ability to perform into account at the time of the conclusion of and agreeing to these Terms; and
  3. that we could not reasonably have avoided or overcome the Force Majeure Event or at least its effects.

For the purposes hereof, a “Force Majeure Event”, includes but is not limited to, supernatural events, vis major, casus fortuitus, any act of God, wars, whether declared or not, civil war, civil violence, riots and revolutions, revolts, acts of sabotage, terrorism, natural disasters such as violent storms, cyclones, earthquakes, tidal waves, floods, destruction by lightning, epidemics, pandemics, explosions, fires, destruction of machines, of factories and of any kind of installations, embargo, boycotts, strikes and lock-outs of all kinds, go-slows, occupation of factories and premises and work stoppages, or other labour-related problems, as well as DDoS attacks, interruption or delay in the transmission of telecommunication services, actions undertaken by its providers or producers, incapacity of obtaining the required materials, deliveries of electrical power required for the provision of the services, sanctions, acts of any Government or other Authority (whether lawful or unlawful), compliance with Government orders, demands or regulations (whether lawful or unlawful), or any circumstances of like or different nature beyond the reasonable control of the party so failing, apart from acts from which the party seeking relief has assumed the risk by virtue of any other provisions of these Terms.

Relief from liability for non-performance under this clause will start on the date on which we give Notice of the Force Majeure Event and will stop on the date when the Force Majeure Event ceases to exist; provided that if the Force Majeure Event continues for a period of more than 30 (thirty) days after it has first occurred then we will be relieved from any and all obligations in terms of or arising out of these Terms by giving you notice to that effect.

Governing Law and Jurisdiction

The website is hosted, controlled and operated from South Africa and therefore, subject to the Alternative Dispute Resolution provisions below, the use of, or inability to use, the website, its content, services, products and these Terms shall be governed by and construed and interpreted in accordance with the laws of the Republic of South Africa, and all disputes, actions and other matters in connection therewith shall be determined in accordance with such law.

Contact Us

If you have any questions about our website or these Terms, please contact us:

Information about iSparkle

iSparkle Pty Ltd, is a company registered in South Africa at the Companies and Intellectual Property Commission (CIPC), with its head office located at:

1 Kramer Road, Bedfordview, Johannesburg, 2007

Company Registration number: 2013/106705/07

Valued Added Tax number (VAT): 4100283904

Website address:

Email address:

Telephone number: +27 10 020 2030

Alternative Dispute Resolution: Subject to urgent and/or interim relief, all disputes regarding:

  1. access and use of the website;
  2. the inability to access the website;
  3. the services and/or content available from the website; or
  4. these Terms, shall be referred to arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa (“AFSA”) and such arbitration proceedings shall be conducted in Cape Town in English. The arbitration ruling shall be final and binding and the unsuccessful party shall pay the costs of the successful party on a scale as between attorney and own client.